JJ frequently asked questions

JJ is the online hair accessories store by Joyify, at https://www.jjstor.com. The catalog features hair clips, scrunchies, headbands, bows, and hair ties. Every order ships within 24 hours with tracking, comes with 30-day free returns, and goes through encrypted, secure checkout.

Most JJ orders are processed within 24 hours and delivered in 3–5 business days. You receive a tracking link as soon as the order ships, so you can follow it from dispatch to delivery.

JJ offers free 30-day returns on any unused item. Start a return from your account page after signing in — you do not need to contact support first — and your refund is issued once the item is received.

JJ accepts all major credit and debit cards. Checkout is encrypted end-to-end, and JJ never stores raw card details on its servers.

Yes, JJ ships internationally. Available destinations and shipping rates are shown at checkout once you enter your delivery address.